30-Day Return Window: You have 30 days from the date of delivery to initiate a return or exchange. After this period, we cannot process refunds or exchanges.
Condition Requirements: To be eligible for return, physical items (vinyl records, CDs, cassettes, apparel, and merchandise) must be:
Due to the nature of our products, the following items are final sale:
We take great care in packaging your music and merch, but sometimes things happen in transit. If your vinyl arrives warped, your CD is scratched, or your t-shirt has a printing defect, we'll make it right with a full replacement or refund. Contact us within 7 days of delivery for damaged items.
Return Address:
Important: We strongly recommend using a trackable shipping method and purchasing insurance for returns over $75. Asthmatic Kitty Records is not responsible for items lost in return transit.
Once we receive and inspect your returned item, we'll email you to confirm receipt and let you know whether your refund has been approved. Approved refunds are processed within 5-7 business days to your original payment method.
Partial Refunds: May be issued for items returned outside original packaging or showing signs of use (when applicable).
We offer exchanges for defective or damaged items only. If you need to exchange a defective item for the same product, contact us and we'll send a replacement at no charge. For size exchanges on apparel, you'll need to process a return and place a new order.
If you haven't received your refund after 7 business days:
Questions about returns or need help with your order? Contact us and in nclude your order number for faster service
This policy applies to all purchases made through the Asthmatic Kitty Records online store. We reserve the right to update this policy at any time.
